SALES AGENT / CRUISE COORDINATOR

Job Posting

Are you passionate about tourism, the marine environment, and delivering exceptional guest experiences? Orca Spirit Adventures, Victoria’s largest whale-watching company, is looking for motivated and customer-focused individuals to join our team as Sales and Reservations Agents for the upcoming whale-watching season!

This is an exciting opportunity to connect with people from around the world while working in a fast-paced and dynamic tourism environment.

POSITION DETAILS

What You’ll Do:
– Check-In and Departures: Welcome guests, check them in for tours, and ensure smooth tour departures.
– Sales and Promotions: Promote and sell whale-watching tours and packages with in-depth knowledge of tour departure times, vessel types, and pricing.
– Customer Service: Provide exceptional service, ensuring all guests feel welcomed and valued.
– Booking Management: Answer phones, handle online bookings, and efficiently manage reservations.
– Payment Processing: Accurately manage cash and credit card transactions.

What We’re Looking For:
We’re seeking team members who are:
– Customer-Focused: Courteous, tactful, and always professional.
– Passionate: Excited about marine wildlife, the environment, and creating memorable guest experiences.
– Organized: Able to multitask effectively in a fast-paced setting.
– Motivated: A positive, team-oriented attitude with a passion for exceeding expectations.

Required Skills and Experience:
– Proven ability to excel in a sales environment.
– Strong customer service and verbal communication skills.
– Previous tourism or office administration experience is preferred.
– Proficient in Microsoft Word and Excel.

– Excellent interpersonal and time management skills.
– Basic First Aid.

Schedule:
– Must be available to work weekends and holidays.
– Flexible shifts, including mornings, afternoons, and evenings.

Why Join Orca Spirit Adventures?
– Work with a passionate team committed to marine conservation and eco-tourism.
– Be part of creating unforgettable West Coast experiences for visitors.
– Gain valuable experience in a dynamic and rewarding tourism environment.
– Competitive industry wages, dependent on experience.

Apply Today!
If you’re ready to share your passion for whales, wildlife, and tourism while delivering exceptional guest experiences, we’d love to hear from you. Join Orca Spirit Adventures and help us create meaningful connections between people and the natural world!

APPLY FOR THIS POSITION

Please send a copy of your cover letter and resume to 

LINDSEY LE MILLIERE
Sales Agent

Lindsey has always loved the ocean – growing up on the North Devon coast of England, Lindsey moved to Victoria for the 2019 summer. Having graduated from the University of Plymouth with a Degree in Tourism Management, Lindsey has joined us as a Sales Agent with years of hospitality and tourism experience under her belt.

HANNA KRETZSCHMANN
Sales Agent

Hanna moved to Victoria from Midland Ontario to be closer to the ocean and couldn’t be happier with that decision. Hanna recently graduated from the University of Victoria with a Bachelors Degree in Political Science. Growing up, most of her summers as a child were spent camping and surfing which kickstarted her love for the environment.

LEAH TOLSMA
Sales Agent

Born and raised in Victoria BC, Leah is currently studying nursing at Camosun College. Her love for the ocean comes from her grandparents; always spending her childhood with them on the water. She joined us this 2019 season as a sales agent and in her spare time enjoys hiking – and whale watching!

SABRINA HARVEY
Sales Agent/Naturalist

Sabrina grew up in Nova Scotia and graduated from Nova Scotia Community College with a degree in Tourism Management. Her love for marine wildlife started when she saw a Fin Whale off the coast of Cape Breton at age 18. Sabrina currently holds her MEDA2, Wilderness First Responder, Marine Naturalist and Marine Basic First Aid certificates.