VICTORIA WINTER WILDLIFE - COVERED VESSEL TOUR

• SALISH SEA WILDLIFE
  Almost 200 species of mammals and birds call the Salish Sea waterways surrounding southern Vancouver Island home, relying on its delicate marine ecosystem for food and habitat.
• RACE ROCKS ECO RESERVE
  Race Rocks is a designated Marine Protected Area. To preserve its special ecosystem of plants, animals and biological diversity, access is restricted to scientific and educational purposes.
• VICTORIA’S INNER HARBOUR
  A hub of activity day and night, the Harbour is a base for small cruise ships, float planes and recreational boats. It comes alive during summer months with festivals, music and fresh local cuisine.

Check in time is 30 minutes prior to tour departure.

Please remember to dress warmly as it does get colder out on the water. You can also bring your sunglasses, camera, tight fitting hat, sunscreen, and a sense of adventure!

Do not forget to bring your re-usable water bottle to fill at our office or purchase a take home souvenir of your own as we no longer sell plastic bottled water.

If you have any questions regarding your booking or wish to make any changes, please call one of our friendly customer service staff at 250.383.8411 or toll-free 1.888.672.6722.

We believe that it’s possible to provide an educational experience to guests while respecting the whale’s natural habitat. Orca Spirit has always taken special care to practice respectful whale watching by following strict guidelines around vessel speed, viewing distance, and radio and engine usage.

We acknowledge the importance of proper sanitization of all high touchpoints, including vessels, check-in locations, equipment, and washrooms, and are committed to ensuring a high standard of cleanliness for our guests and crew.

TERMS & CONDITIONS

1. BOOKING & PAYMENT
   All tours are priced in Canadian dollars (CAD) and subject to applicable taxes and fees. A $4 wildlife conservation fee and $10.70 fuel surcharge applies to all bookings. All reservation processing fees are non-refundable.
2. CANCELLATION & REFUND POLICY
   Guests may cancel or modify their booking up to 24 hours before the scheduled departure time for a full refund or credit. Cancellations, no-shows, late arrivals, or reductions in passenger numbers within 24 hours of departure will be charged the full tour price. If rebooking online, pricing is subject to change.
3. ORCA SPIRIT CANCELLATIONS
   Orca Spirit Adventures reserves the right to cancel, postpone, or modify any tour due to inclement weather, insufficient passenger numbers, vessel requirements, or other circumstances beyond our control. In such cases, guests will be offered a full refund or the option to rebook.
4. VESSEL SUBSTITUTION
   The vessel type confirmed at the time of booking may change depending on operational needs and passenger loads, subject to availability.
5. HEALTH & SAFETY REQUIREMENTS
   Zodiac tours require a minimum height of 4 feet (120 cm). These tours are not recommended for guests who are pregnant or who have current or previous neck or back injuries. Guests must follow all safety instructions provided by the captain and crew at all times. Personal flotation suits are provided and must be worn throughout the tour.
6. CHECK-IN
   Guests must check in at least 30 minutes prior to departure at 950 Wharf Street, Victoria, BC. Late arrivals may forfeit their booking without refund.
7. WILDLIFE DISCLAIMER & WHALE GUARANTEE
   Wildlife sightings cannot be guaranteed. If no whales are spotted during your tour, our Whale Guarantee entitles you to a complimentary return tour on a stand-by basis. Call or email our office within one hour of your desired return departure, provide the date and time of your original tour, and arrive at least 30 minutes before departure. A wildlife conservation and fuel surcharge fee of $14.70 per person applies to all return tours.
8. ASSUMPTION OF RISK
   By participating in a Zodiac whale watching tour, guests acknowledge that marine activities involve inherent risks, including exposure to ocean spray, wind, and unpredictable sea conditions. Guests voluntarily assume all such risks.
9. PHOTOGRAPHY & MEDIA
   Orca Spirit Adventures may photograph or video guests during tours for marketing and promotional purposes. Guests who do not wish to be photographed should notify a crew member before departure.
10. GOVERNING LAW
    These terms and conditions are governed by the laws of the Province of British Columbia and the federal laws of Canada applicable therein.